NAVITIME TravelFlight arrangement service(About reservation cancellations, modifications, or refunds)

Canceling before payment

  • You do not need to inform us when canceling before payment.

  • Applications for which the payment deadline has elapsed will be automatically canceled.

  • Furthermore, if the payment deadline has elapsed, you will need to start the process over again.

Canceling after payment

  • All cancellations after payment will incur a cancellation fee.

  • The cancellation fee is the total amount of the refund handling charge and cancellation handling charge stipulated by the airline company, and the cancellation processing charge stipulated by NAVITIME Travel.

  • The amount refunded to the customer is the amount remaining after the cancellation fee, handling fee, and administrative fee have been deducted from the amount paid.

  • Cancellation fees vary slightly according to the reservation’s airline company, ticket type, period, and number of days until the departure date of the reserved flight.

    • Please confirm each of the below items regarding the refund handling charge and cancellation handling charge stipulated by the airline company.
    • The cancellation handling charge stipulated by NAVITIME Travel is 2,200 JPY per person, per way.
  • If you wish to cancel an airline ticket purchased on NAVITIME Travel, please apply using the cancellation form, or contact our call center during business hours. Please be aware that cancellations requested outside of business hours will be handled the following business day.

  • Please check here for information on how refunds are handled for flights canceled or delayed due to bad weather, faulty equipment, etc.

Changing a reserved flight before payment

  • You do not need to contact us when changing a reserved flight before payment.

  • Applications for which the payment deadline has passed will automatically be canceled.

  • Additionally, if the payment deadline has passed, it will be necessary to restart the process from the beginning.

Changing a reserved flight after payment

  • Customers with date/time-flexible tickets

    • Customers with date/time-flexible tickets may change their boarding date and boarding flight only for flights with the same airline company, during the same period, for the same passenger. Please contact your airline company directly.

      *As airline ticket prices fluctuate according to usage period, changes may incur additional fees.

    • The period when changes can be made is within 90 days from the payment date.

  • For customers with fixed-date/time airline tickets

    • Fixed-date/time airline tickets cannot be changed for any reason. If you need to change your ticket, please cancel your ticket and start the process over again.

      *Please check "Canceling after payment" above for details on the cancellation process.

  • Furthermore, airline ticket name changes cannot be made for any ticket type. Please be aware that tickets can also not be transferred to third parties.
    If changing the passenger, please cancel the reservation and start the process over again.

Information on refunds in the event of flight cancellation/delay due to bad weather and technical issues, as well as refunds in the case where it is impossible to travel due to reasons such as illness

  • NAVITIME Travel will pay out the refunds to customers who satisfy the following conditions.

    1. Customers that purchased refundable tickets on NAVITIME Travel
    2. Customers that did not apply for a direct refund from the airline company, or customers that did not ask for a refund from the airline company through the travel agency where they purchased the tickets
    3. Customers that did not transfer their valid tickets to other flights
    4. Customers that applied for a refund within 5 days from the scheduled departure date using the NAVITIME Travel application form below
  • Click here for the refund application form.

  • In addition, the amount refunded will be the total amount for freight and passenger facility usage which is calculated by deducting the air ticket arrangement fee and administrative charges from the amount received in NAVITIME Travel.

  • Do note that the transportation and accommodation costs incurred by transferring the flight to another airline or other transportation means will be borne by the customer.

Information on Refunds

  • Cancellation refunds will be given out from NAVITIME Travel. Please note that it is not possible to get refunds at the airport.

    • Cancellation before departure: Please contact us by the day before departure.
    • Cancellation after departure: Please contact us within 5 days after departure.

    ※Do note that refunds may not be possible if contact is only received after the predetermined due date.

  • Refunds in the event of flight cancellation/delay due to bad weather and technical issues, as well as refunds in the case where it is impossible to travel due to reasons such as illness will also be done via NAVITIME Travel. The amount refunded will be calculated by deducting the handling fees and administrative charges from the amount received.

  • Customers who have paid using their credit cards will receive the refunds via the credit card company. The refunds will be paid out in about 2 months depending on the timing of the closing date.



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